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It's also a good idea to try another PS4 controller with your console, if possible. If you have similar problems on a friend's PS4 or your PC, then your controller is likely faulty. Try the Controller ElsewhereĪt this point, if you haven't already, you should try using the controller that's having problems with another device. Once you've done this, connect your controller to your PS4 again via USB cable and see if it pairs successfully. Use your pointed tool to press and hold the button inside this hole for roughly five seconds. You'll see a small hole next to the screw by the L2 button (on the right side of the controller when flipped over). Turn off your PS4, then flip your controller over. You'll need a small pointed object, like a bent paper clip or a SIM card ejection tool, to do this. If removing and re-pairing the controller didn't work, you can next try the full reset procedure for the DualShock 4. If this doesn't work, turn your PS4 back on and try pairing it the normal way, as above. Hit the PS Button to hopefully turn on and pair your controller in one process. Once it's shut down, connect the problematic controller to your console with a USB cable. To do this, turn off your PS4 (as explained earlier). This is a good time to try a slightly different pairing method: having it re-pair at startup. This will cause your PS4 to remove it from memory so you have to re-pair it again. On the resulting menu, press the Options button on your controller and choose Forget Device. Note that this will use up the battery even while you're idle. If you don't want your PS4 controller to turn off when you're watching media apps like YouTube, go to Settings > Power Save Settings > Set Time Until Controllers Turn Off and choose Never. You should also take your PS4 out of any enclosed space it's in for better signal transmission and reception.įinally, remember that the PS4 has a setting that turns off controllers after they're idle for some time. Remove any metal objects between the two, like shelving or laptops, that could be inhibiting the signal. Speaking of this, you should try to minimize interference between your controller and console. Typical Bluetooth range is around 30 feet depending on your setup, you may be able to use your controller further than this, or be restricted to using it closer. If the battery wasn't your issue, make sure you aren't trying to use your controller too far away from your system. After your controller charges for some time, try using it as normal. Plug your controller into your PS4 and visit the Quick Menu again to make sure you see the battery charging animation. If you already have four controllers connected, you'll need to disconnect one to make room for more. Keep in mind that the maximum number of DualShock 4 controllers you can have connected to the PS4 at once is four. Your PS4 will remember it until you pair the controller with another device in the future. You should thus turn off and unplug whatever device your DualShock 4 is connected to first.Īfter you re-pair your controller, you can disconnect the USB cable and use your controller wirelessly as normal. If you have your DualShock 4 paired with another nearby device, like your phone or a PlayStation 5, doing this will likely turn on and connect the controller to that device. This signifies that your controller has paired and connected successfully. Press the PS Button on your controller for a moment, and the light should flash briefly before turning blue. Related: Understand USB Cable Types and Which One to Use Make sure you're using a high-quality cable that you know works properly. To do this, connect your controller to your PS4 using a micro-USB cable. You'll need to re-pair your DualShock 4 with your own PS4 in these cases. For instance, if you pair your PS4 controller with your PC or a friend's console, it will remember that device going forward. This usually happens if you've used your DualShock 4 with another device.
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